Shipping and returns

Shipping

Delivery time: We deliver anywhere in India in 4–7 business days.

Order processing: Orders are prepared fresh and dispatched within 2 working days (Monday to Friday, excluding public holidays). Once your order ships you'll receive a confirmation email with tracking information.

Shipping charges: Delivery is free across India.

Address accuracy: Please make sure the address and PIN code you enter at checkout are correct to avoid delays. Our delivery partners make every effort to deliver within the stated time, but timelines can vary due to circumstances outside our control.

Tracking: Use the tracking number in your email, or track your order here with your order number and mobile number.

Returns and replacements

Because our products are consumable, we do not offer refunds or returns.

Exceptions:

• If you receive a damaged or defective item, contact us within 7 days of receipt. We'll need a photo of the product and a description of the issue. If accepted, we'll send a replacement.
• If you receive an incorrect item, tell us within 7 days of receipt for a replacement.
• Accepted replacements are delivered within 7 days of acceptance.

How to request a replacement: Email support@gutwellnessclub.com with your order number, photos of the damaged or incorrect item, and a short description. Our team responds within 3 business days.

If a payment was debited but your order wasn't confirmed, it is normally refunded or confirmed automatically within 5–7 working days. Contact us with your order number if it isn't.

Cancellations and refunds

No cancellations or refunds on placed orders. Every order is prepared fresh after it is placed, so once an order is placed it can't be cancelled and the amount paid is not refunded. If something is wrong with the delivery details you entered, email us straight away and we will try to correct them before your order is dispatched.

If your order arrives damaged, defective or incorrect, we send a replacement instead (see above).

When a refund is made

• If a payment was debited but your order was not confirmed, the amount is refunded to the original payment method (UPI, card, netbanking or wallet).
• If we cancel your order (for example because a product is unavailable or there is a pricing error), you will be told and the amount you paid is refunded in full to the original payment method.
• These refunds are issued within 5–7 working days. Your bank or wallet may take a little longer to show the credit.
• Cash on delivery orders are paid only on delivery, so there is nothing to refund before dispatch.